Refund policy

At Fluxora, we want you to be happy with your purchase. To ensure quality, we follow a specific return process.

1. Return Window You have 7 days from the date your package was delivered to initiate a return request.

2. Eligibility Criteria To qualify for a full refund, items must be:

• Unworn and unwashed with original tags attached.

• In their original garment packaging with the SKU label visible.

• We do not accept exchanges of any kind.

3. Non-Returnable Categories The following items are considered Final Sale and cannot be returned:

• Bodysuits, Intimates/Lingerie, and Swimwear.
  

4. Shipping & Fees

• Return Shipping: The cost of return shipping is the customer's responsibility unless the item arrived damaged or there was a shipping error.

• Restocking Fee: Items returned that do not meet the original packaging/tag criteria are subject to a 20% restocking fee, or the return may be declined.

• Original shipping and handling charges are non-refundable.

5. Damaged Items If you receive a damaged or defective item, please contact us at admin@fluxora.com within 5 days of delivery with clear photos of the damage.

6. International Orders Please note that at this time, we only accept returns for orders shipped within the United States. Orders shipped outside the US are currently not eligible for return services.

7. Processing Time Once your return is received, please allow 5-7 business days for the refund to be processed. Refunds will be issued to your original form of payment.